MQ Issue 22: CDP Buyer’s Guide Excerpt, Jersey Mike’s CMO Featured

Our 22nd issue of the Marketer Quarterly is now live!

The issue features an excerpt from The Relevancy Group’s 2019 CDP Buyer’s Guide, which profiles many of the leading CDPs in the industry.

The issue also includes A Day in the Life of Jersey Mike’s CMO Rich Hope and an interview with Chemistry’s Trevar Mazza.

Explore Land O’Lakes’ new digital video effort celebrating modern women farmers and learn how Coca-Cola and Baskin Robbins are marketing to cord cutters on Netflix.

The issue is free with registration.

Google’s Face Match Employs Facial Recognition

Google has introduced Face Match, a new facial recognition technology that is a part of Google Nest Hub Max.

The technology uses a front-facing camera for video calls and access to your personal data. So for instance, you can access your photos, texts and your calendar when it scans and recognizes your face.

The company said it was not a security feature and may accidentally open if a family member that looks like you scans their face or even a photo of you might work.

The company did not say how it would store the data or if it would use the information for marketing or customer profiling.

A Big Week in The Big Easy for Tableau

Nearly twenty thousand data lovers have been letting the good times roll this week in New Orleans and getting the latest from Tableau, one of the stalwarts of the data visualization space. Those who made it to the big easy have been treated to some big news as they took in over three hundred and fifty sessions totaling over six hundred hours of educational content and several significant product announcements.

Some of the highlights from NOLA have included:

• Ask Data – a new way to engage with the platform that leverages natural language processing to enable customers to ask questions and engage with the platform in a conversational manner. Users can now type in queries such as “what are top performing SKU’s?” and get interactive visualizations that are driven by user intent not merely keywords.
• Tableau Prep Conductor – is a separately licensed add-on that is available as part of the most recent beta release which allows users to centralize the administration, scheduling, and monitoring of data prep flows in a scalable environment.
• Amazon Web Services Initiative – the initiative expands on the existing relationship and integrations between Tableau and AWS Services including Amazon Redshift, Amazon Athena, Amazon EMR, and more.
• $100 Million Granted to Address Global Challenges – the company announced that between now and 2025 they will grant $100 million in software, training, and financial support to address issues such as combating diseases globally, bringing clean water to kids living in developing countries, and reducing veteran homelessness across the United States.

Check out highlights and videos from the conference here.

 

(disclaimer: my wife works for Tableau)

The Relevancy Group releases their new CDP Buyer’s Guide and Issue 18 of The Marketer Quarterly

The Relevancy Group releases their new CDP Buyer’s Guide and Issue 18 of The Marketer Quarterly

BOSTON – Aug. 14, 2018 – The Relevancy Group, a leading market research and advisory firm today released “The Relevancy Ring – CDP Buyer’s Guide.” The research evaluates six CDPs (Customer Data Platforms) that include AgilOne, BlueConic, IgnitionOne, Lytics, RedPoint, and Tealium. Vendors are evaluated on customer satisfaction and product functionality.

The massive 35-page report also provides details on every aspect of vendor selection and market analysis on marketer trends as well as deep inspection of the platforms evaluated.

“Most marketers today have more customer data than they can effectively leverage for marketing purposes,” says The Relevancy Group Vice President of Research, Nicholas Einstein, “and in many organizations, those data can be found in a wide variety of formats and is spread throughout disparate systems across the enterprise.” “CDPs can help marketers tie these data sources together and make them actionable in real-time,” he continues, “we were extremely impressed by the service and tech we saw from these six top vendors, and forecast continued growth in the space.”

Some of the research findings include:
• Of those marketers that don’t yet have a CDP in place, 32% report planning on implementing one within the next twelve months
• Over 90% of marketers who have a CDP in place report that their marketing KPIs have improved since implementing a CDP
• Over 86% report that their marketing and advertising operations have become more efficient since implementing a CDP

The Relevancy Ring – CDP Buyer’s Guide is available for purchase at $2495.00 and is included in The Research Subscriber Services, that includes 24 reports annually.

The Relevancy Group will be hosting several upcoming webinars to discuss the findings. You can register for webinars at www.relevancygroup.com/event

An excerpt of the research is also included in issue 18 of The Marketer Quarterly, The Relevancy Group’s digital magazine. Register to get a free subscription to The Marketer Quarterly online or via the MQ app for any iOS, Android, and Amazon. http://www.marketerquarterly.com

Contact
Media at The Relevancy Group

Research Subscriber Series – 2018

The Relevancy Group Research Subscriber Series – The 2018 Offering

What is it? An annual subscription to our 2018 research that includes access to our back catalog of original hypothesis driven research.  The Research Subscriber Series includes our Relevancy Ring Buyer’s Guides, market landscapes, industry specific research and tactical advice that is based on case studies, executive and consumer surveys.  Each report comes with inquiry access to go one-on-one with the analyst(s) that authored and/or contributed to the research. We provide direct access to answers.

Company Wide Access: With an annual subscription to The Research Subscriber Series, you get company wide access to the latest and best thinking from The Relevancy Group (TRG). Topics cover Martech and Adtech strategies and tactics as well as provide detailed survey analysis of thousands of executives and consumers. $15,000.00 Annually.

Benefits of The Research Subscriber Series:

• Inquiry access to our tenured TRG analysts.
• Access to back catalog of research.
• Company wide access to research.
• Custom analysis of TRG survey data.
• Exclusive access to quarterly trend webinars solely for research subscribers
• Ability to purchase distribution rights to research papers and/or webinar sponsorship.

2018 Research Topics

• Email Marketing, Customer Experience
• Everychannel, Omnichannel Marketing
• Madtech (Martech + Adtech)
• Customer Data Platforms, Data Management, Data Onboarding (CDP, DMP)
• Identity Management/Resolution
• Personalization, Targeting and Retargeting
• Machine Learning and Artificial Intelligence
• Mobile
• Video
• Social
• Automation, Campaign Management
• Data Hygiene and Acquisition
• Attribution and Analytics

Primary Industries Covered

• Financial Services
• Media/Publishing
• Retail
• Travel/Hospitality

2018 Report Titles

• Consumer Email Marketing Trends
• Consumer Mobile Marketing Trends
• Consumer Social Marketing Trends
• State of The Email Marketing Industry 2018
• Email Marketing Forecast
• ESP Buyer’s Guide
• Email Agency Buyer’s Guide
• Customer Data Platform Buyer’s Guide
• Identity Management Buyer’s Guide
• Personalization Machine Learning Buyer’s Guide
• Analytics Buyer’s Guide
• Video Platform Buyer’s Guide
• Digital Agency Buyer’s Guide
• Madtech Acquisition Trends
• Email Marketing Acquisition Benchmark
• State of Retail Marketing
• State of Financial Services Marketing
• State of Media/Publishing Marketing
• State of Travel/Hospitality Marketing
• Martech Innovators
• Adtech Innovators
• Mobile Apps Benchmark
• State of Digital Video Advertising
• State of Identity Management
• People Based Marketing Benchmark
• Everychannel Attribution, End of The Last Click
• Advertising Trends in 2018
• Social Marketing Innovators   *Titles subject to change

Who are the authors? The Relevancy Group is proud to have the most tenured research staff of any analyst/research firm in the industry. They are the best from Forrester Research, Jupiter Research, The IAB, NPD Group, eMarketer and App Annie. All of our analysts have at least 15 years of experience in their coverage area as a practitioner, industry analyst – or both. Learn more about our team.

What does it cost? $15,000 for 28 reports which is a 15% discount from buying them on a one off basis.  This provides enterprise level access, and is a fantastic value for any organization seeking the latest analysis. As a former Jupiter Research and Forrester Research executive I also know it is the most affordable comprehensive apporach to delivering the best original research with the most tenured staff.

Subscribe today, contact us  or call 877.962.6886 for additional information.

A Week With Adobe

I had a great week at Adobe Summit, where I was joined by 12,000 marketing executives.   The theme this year was Experience.  Adobe pointed out that businesses that are experience driven have higher net promoter scores and revenue than those that do not have an experience focus.  They defined Experience as the sum total of interactions with a brand. This aligns with The Relevancy Group research, most particularly findings in our latest consumer research, Handle with Care – Consumer Email Marketing Behaviors.

They went on to define an Experience business as one that 1) knows and respects the customer 2) speaks in one voice 3) the technology is transparent 4) is focused on customer delight

The big announcement was the introduction of Adobe Experience Cloud, an overarching cloud platform that ties together, their Creative, Document, Marketing, Analytics and Advertising Clouds.  This unifies the data structure, user interface and includes a number of enhancements to share information across the previously disparate clouds.

Machines Everywhere

They discussed the value of real-time data and their machine learning AI framework Sensei took center stage.  Almost every part of their clouds is now or will be benefiting from the Sensei framework. IBM had their event at the same time and similarly was discussing the same things their Watson tool, which TRG’s Nick Einstein writes about here.  Adobe Sensei is built into the platform, harvests data across the cloud, compares patterns; creativity, intelligence, content.  It also creates a virtual analyst, provides automated anomaly detection and alerting.  The Sensei demos were impressive. In one demo in store ads changed based on facial recognition, different offers were displayed based on gender. It was something out of the film The Minority Report.

More Adobe Summit announcements included:

• New, Adobe Advertising Cloud, combines the Media Optimizer products along with recently-acquired TubeMogul offering.
• Experience data model is a common language across their cloud and provides for an open ecosystem, utilizing Adobe I/O.
• Adobe introduced Launch, their next gen tag management system, fast connections at the experience layer.  Launch, Adobe’s tag management partners include Facebook, Twitter, Zendesk and more, it offers fantastic reach.  This data will also feed into their Adobe Cross Device Co-Op  to enhance their Identity Management solution.
• Adobe Cross Device Co-Op growth, Information on 850 million devices are now in the co-op which was announced at the 2016 Adobe summit. That is big year-over-year growth.
• Adobe Analytics now includes a virtual analyst that can spot and analyze anomalies and bring audiences, behaviors & ad data together.  Lots of powerful analytics and insights in one place, on one canvas.  That’s impressive.  The text alerts for anomaly also provides likely root causes.  These are smart alerts and this is something that TRG has been advocating for some time.  It is great to see this in production.
• Their Advertising Cloud is integrated with the rest of experience cloud, same measures and audiences for re-targeting and on stage, they suggested that they deliver higher match rates.
• They demo’d ability to use first party customer data in a linear TV buying with one click.  This is a first and impressive.  While this has existed for digital and OTT TV, but never has linear TV buying been so easy to combine with first party data. The targeting potential is enormous.
• New Marketing Cloud: Fluid experiences using fragments content. Snippets that can be used across screens and channels.  This should improve the marketer’s ability to test and create more personalized messages and experiences.
• New to Marketing Cloud: Adobe Dreamweaver integrated into Adobe Campaign, one click content dropping, this is a big efficiency gain for email marketers.
• Expanded Adobe and Microsoft partnership, including new integrations with Dynamics CRM, Azure and Power BI.

Sneaks

Their annual summit favorite, Sneaks did not disappoint.  Hosted by SNL’s Kate McKinnon it was an entertaining way for Adobe to sneak preview some of the items they currently have in development.  The item that seemed to capture everyone’s attention was the ability to inject advertising into VR experiences. Interesting stuff but, future forward for sure.

As always it was great to catch-up with the Adobe team, partners and mutual clients. Thanks to the Adobe AR and Marketing Cloud team for making me feel so welcome.

You can watch the Adobe keynotes and presentations here.

Until next time,

 

 

David

A Week With Watson

Last week I joined the tens of thousands of customers, partners, and employees who descended on the MGM Grand and Mandalay Bay in Las Vegas for the IBM Amplify and InterConnect conferences. It was a valuable opportunity to get the latest from one of the most respected companies on the planet and proved to be time very well spent.

It’s no secret that IBM has had challenges growing revenue in recent years as the tectonic shift towards cloud computing disrupted many of their core businesses, but times are changing, and the tech behemoth presented a compelling case this week that they are well positioned to help today’s enterprises capitalize on tomorrow’s opportunities.

Enterprise Strength + Security

When Ginny Rometti took the stage on Tuesday to interview business leaders and IBM partners [including Marc Benioff, Chairman and CEO, Salesforce, Randall Stephenson, CEO, AT&T, William Cobb, CEO, H&R Block, and others], she made it quite clear that the IBM cloud was built to support the enterprise at scale. With the volume of mobile data on AT&T’s network growing at a pace of 40% month over month, Ginny illustrated that tomorrow’s challenges present big opportunities for businesses that can manage this growth with agile and scalable solutions. With the vast majority or the world’s credit card transactions, airline tickets, and stock trades running through IBM systems, the crew in Armonk certainly knows scale and has proven that they’re serious about security.

Cognitive is Here

Watson is at the core of virtually everything IBM does, and this week in Vegas we saw a lot of exciting ways in which artificial intelligence and cognitive processing have been implemented to drive value across business verticals.

Most of us are aware that Watson is a great chess player and has beaten some of the best in the world. Many of us have read about how Watson has helped doctors more easily identify anomalies in huge data sets and aid in the diagnosis of diseases of all sorts. Few of us, however, realize that Watson has learned the US tax code, line by line, and marries those data with those of virtually every tax return ever prepared by H&R Block [nearly 700 million] to find incremental deductions and help H&R Block customers proactively plan for their upcoming tax year to minimize tax exposure.

Watson has also begun to learn marketing. Watson Content Hub uses cognitive intelligence to automatically tag content in ways that make it easier for marketers to ID and leverage it, driving efficiency and efficacy. Watson Marketing Insights [which just went live in GA on Friday, Mar. 24], leverages a cognitive engine to help marketers more easily identify and activate specific customer segments. It can, for instance, comb through cross-behavioral customer data, select those most likely to churn, and then build segments to be passed along to Watson Marketing or to any number of partners for omnichannel activation. While in its infancy, I believe it could very well grow into an indispensable tool for marketers who are increasingly forced to deal with more data than they can effectively manage.

Smart Technology + Smart People

It was easy to get swept away this week by the almost science fiction like possibilities of cognitive computing and artificial intelligence, but everyone from Ginny on down reiterated that it takes smart people to leverage smart technology. Watson is an excellent pupil, but only learns when he is taught by good teachers who leverage a solid curriculum. Marketers looking for a silver bullet may be disappointed, but those in search of tools to better manage their business in the age of ‘big data’ may very well find a perfect partner in Watson.

Kudos + Thanks

Kudos to the team at IBM for producing an epic event, and thanks to all the team members who made the time to meet with me and give me the latest. Special thanks to Stacy Kirk and Silvia Galgano on the AR team for the hospitality and access; this Einstein had a great week with Watson.

For those who wish to dig deeper into the event, check out the recordings and resources online.

Spread The Love

By Peggy Reinders – Principal Analyst

It’s Valentine’s Day! The Holiday that I’m convinced was created by Hallmark way back when to sell more cards. Men and women everywhere will take time today to express their love to one another. Whether through red roses, heart shaped boxes of candy, Valentine’s cards at school, or the little boxes of conversation hearts, we all join in the celebration of love (or at least we should, if we know what’s good for our relationships). 😉

In the spirit of conversation hearts, I decided to share today what I love about our latest report findings from The Relevancy Group – “The Emergence of Madtech in 2017: How DMPs Enable People-Based Marketing”.

• Be Mine –  Martech Be Mine. For the first time, we see early signs that using an Identity Management solution or a DMP can enhance marketing results (ie. email CTRs are higher). DMP and Identity Management results are usually tied to advertising or offline sales. This is a first, where we see results tied to Martech!

The Relevancy Group found that 15 percent of those who had implemented a DMP or identity management solution had higher email CTR than those that didn’t implement a DMP. On the other hand, only 11 percent of marketers who had used CRM data saw such results. In the 24 percent or greater email CTR segment, nearly 9 percent of users of DMPs and identity management solutions achieved that level as opposed to only 6 percent of the total.

As Marketers move beyond CRM data to DMPs and Identity Management solutions, we would expect to see results like this continue. In other words, as the Adtech and Martech relationship keeps growing, we would hope to see red roses on Valentine’s Day, but not a marriage proposal yet.

• Me and You –  Me, the Marketer, has heard a lot from you, the vendor, on why I need a DMP or Identity Management solution. But do you really understand me? Do you know my unique business challenges?

The Relevancy Group found that lack of education is affecting pace of adoption of DMPs and Identity Management solutions. Marketers need to build strong business cases to overcome challenges such as privacy concerns or lack of data centralization (both challenges preventing utilization of data across channels). In many cases, the potential of these types of technologies are already beyond the Marketer’s understanding.

So where’s the love from vendors to educate and help Marketers build these business cases? Do vendors understand that each Marketer may have a business case unique to their organization instead of a one size fits all approach? In other words, treat me like the unique organization I am. Buy me red tulips instead of roses, because roses don’t work for me.

Whatever type of relationship you’re in- Marketer or Vendor- I encourage you to share results with others and help build business cases. Do what you can to help our industry continue to move forward. In the spirit of Valentine’s Day, spread the love.